Customer Relations

A Commitment Beyond BMW Global Standards

At Persia Khodro, the ownership experience of BMW and MINI goes far beyond driving.
From the moment of selection and purchase to years after, precise, transparent, and world-class support stands by your side.
The Customer Relations Department of Persia Khodro, based on official BMW Group standards and a customer-centric approach, provides a professional platform for submitting, tracking, and addressing customer requests, complaints, and suggestions.
Our goal is to create a seamless, trustworthy experience fully aligned with BMW brand standards.

Services of the Customer Relations Department

Transparent and Structured Communication

All customer requests are registered through an integrated system and reviewed in the shortest possible time.

Professional Complaint Handling

Each complaint is handled with a focus on detailed analysis, accountability, and effective resolution.

Receiving Valuable Suggestions

Your feedback and suggestions play a vital role in improving processes and enhancing the overall service quality at Persia Khodro.

Customer Satisfaction Monitoring

Through periodic surveys, we continuously evaluate the quality of warranty services, repairs, and customer interactions.

Persia Khodro

  • Official representative of BMW and MINI in Iran
  • Full compliance with BMW Group international standards
  • Accurate, documented, and trackable responses
  • Respect for customers’ time, experience, and trust
  • Focus on long-term customer satisfaction
Why Customer Relations at Persia Khodro
App FAQ

Frequently Asked Questions (FAQ)

Persia Khodro

How can I submit a complaint to Persia Khodro?

You can submit your complaint online through the “Submit a Complaint” form on this page. A tracking code will be sent to you after submission.

How long does it take to receive a response?

Can I track the status of my request?

What is the purpose of the customer satisfaction survey?